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Al
Ain Hospital (UAE)
introduces video calling, a
hotline, and other tailored
services
(Abu
Dhabi, UAE) -
Al Ain
Hospital, a healthcare
facility that operates under
Abu Dhabi Health Services
Company (SEHA), the largest
healthcare network in the
UAE, has introduced
technology-led services that
allow patients to visually
and vocally communicate with
their first-degree family
members, boosting their
morale during their hospital
stay.
This announcement is aligned
with the Department of
Health – Abu Dhabi and Al
Ain Hospital’s mission to
provide holistic support,
enabling them to improve
their psychological
wellbeing, which has a
direct impact on their
treatment journeys and
physical condition.
Mohammed Salem Thaaloub
Alderei, Chief Operating
Officer, Al Ain Hospital, Al
Ain Hospital,
said: “With patient
experience and comfort our
top priority, we are
committed to providing a
unique model of care with a
truly integrated approach
that focuses on both medical
and psychological wellbeing
treatment methods. From the
moment a patient walks
through our doors, we are
committed to providing a
wholly holistic experience
to ensure they are fully
supported throughout their
treatment journey.”
Abdulla Gharib Al Darmaki,
Patient Experience Director,
Al Ain Hospital,
said: “We have introduced a
new unit that comprises of
members from the Patient
Affairs and clinical teams,
who, from 8:00am to 10:00pm,
are responsible for ensuring
ICU patients have access to
an easy and consistent
method of remotely
communicating with their
family members. Not only
does this provide patients
with a large motivation
boost, it also allows the
patients’ medical teams to
focus solely on the
patients’ physical needs and
wellbeing.”
Patient family members who
wish to avail this service
and speak to their relatives
are encouraged to call 03
702 2960 or 03 702 2962.
Their identity will be first
confirmed, in line with UAE
laws and regulations before
they are patched through to
their relative.
Humaid Abdulla Al Shehi,
Patient Relation Senior
Officer, Al Ain Hospital,
said: “The introduction of
these communication services
enable us to support our
frontline staff as they
focus on providing excellent
care to our patients, while
simultaneously elevating
patients’ comfort levels and
making sure that both their
medical and non-medical
needs are taken care of.”
The new unit includes four
patient affairs employees
and three nurses and
doctors. The hospital has
also dedicated a room
outside the inpatient
department that hosts a
large screen that allows one
family member to video call
their relative. The room has
been prepared in line with
safety and precautionary
methods.
Prior to the COVID-19
pandemic, Al Ain hospital
staff joined lectures and
workshops aimed at
developing their expertise
in dealing with senior
patients, particularly from
a psychological wellbeing
standpoint, the results of
which are beneficial today,
allowing the facility to
ensure that all patients are
provided with 360-degree
care.
The launch of these new
services further position Al
Ain as a fully-integrated
medical facility that
adheres to best-practice in
HealthTech and advanced
treatment methods, providing
the community in Al Ain City
and its surrounding areas
medical services that meet
and exceed world-class
standards and benchmarks.
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