University of Nebraska Medical Center
Nebraska Health System
(The Office of International Healthcare Services)

University of Nebraska Medical Center/Nebraska Health Systems

      University of Nebraska Medical Center/Nebraska Health Systems

International Patient Care Services

Service Beyond Expectations
The office of International Healthcare Services (OIHS) customizes all healthcare programs to meet the unique needs of each of our international patients. All arrangements for visits are handled through our office with courtesy and professionalism, helping patients and their families in accessing the superb care that is the signature of UNMC/NHS.

Review of Medical Records and Consultations
Patientsí medical records can be faxed, mailed or electronically transmitted to OIHS, along with applicable films and test results. Our physicians carefully review medical histories to determine the best course of treatment and whether it will benefit a patient to travel to Omaha to receive this treatment. When necessary, OIHS will arrange preliminary telephone consultations or video-conferencing between patients, their personal physicians and our specialists. We then provide the fastest possible response regarding each patientís selection to receive treatment at our facilities and, if selected, the length of time a patient needs to spend in Omaha.

Doctor Appointments
We efficiently coordinate all scheduling of a patientís medical treatments, follow-up health care visits and confirmation of the patientís appointment schedule.

Patient Coordinator
With one phone call from a referring physician or patient, a patient care coordinator is assigned to organize all aspects of a patientís visit, including appointments, scheduling, medical care, financial clearance, translation, transportation and lodging. A patient care coordinator personally assists each patient throughout his or her stay in Omaha. Upon request, the patient coordinator will also help with cultural and religious preferences. We are respectful to each patientís cultural background and to concerns about living far from home.

Updating Referring Physicians
OIHS keeps referring physicians informed about their patientsí care on a periodic basis throughout the treatment period. When a patient returns home, we regularly confer with the referring physician on the patientís progress as well as on any necessary follow-up care.

Language Interpretation
We provide interpreters to facilitate communication with our physicians, nursing staff and other hospital personnel. Interpreters in a wide variety of languages, plus signing, are available on request.

International Air Ambulance

When requested, OIHS will oversee arrangements for international jet ambulance services to bring patients to our hospital. Local helicopter ambulance service is also available.

Cost Estimates, Financing and Billing
After our physicians have reviewed a patientís medical history, we provide advance estimates for all charges. OIHS financial counselors will handle deposits and assist patients with other financial matters before, during and after their visit, including the completion of financial and other forms to facilitate settlement of a patientís medical expenses. We also provide notary services.

Business and Resource Center
OIHS, in cooperation with The Lied Transplant Center, offers international patients and their families the complimentary use of an on-site resource center. This facility has a small library and is equipped with a fax machine, copier and computers with e-mail, Internet and World Wide Web connections. Guest services staff will be on hand to help locate web sites or chat rooms of medical interest to patients.

The Lied Transplant Center Accommodations
Upon special request and subject to availability, we will arrange for a patientís accommodations at The Lied Transplant Centerís inpatient suites located within the hospital facility. All suites consist of two rooms and include not only many of the comforts of home, but numerous amenities and are Internet-ready to serve the medical, business and personal needs of patients. A guest services coordinator and chef are on staff at the center.

OIHS helps patients and their families find long- or short-term accommodations that best suit their individual preferences and budgets. We will arrange for discounted rates at local hotels or apartments when reservations are made through our office. Our coordinator will assist in procuring requested VIP accommodations.

Local Transportation
An OIHS representative will greet patients and their families at the Omaha airport and accompany them in a limousine to their living quarters. We will provide limousine transportation to the airport after a patientís recovery period and help arrange other transportation needs in Omaha.

OIHS assists patients and their family members with travel arrangements to our facilities, including air transportation to Omaha. In addition, at the patientís request, we can help with necessary paper work to obtain travel visa.

Special Diets
We are sensitive to patientsí and their familiesí special dietary needs and restrictions and will, in coordination with the medical staff, provide suggestions for healthful and satisfying meals.

Concierge Services
On request, our staff will make arrangements or reservations for restaurant, entertainment, sightseeing, shopping and golf excursions.

Executive Physicals and Other Medical Services
We offer several comprehensive physical check-up options for international executives. One- or two-day physicals are tailored to meet the time constraints of busy executives and their families. Any special tests or appointments with our physicians can also be scheduled at the same time as an executive physical.

OIHS keeps patients and their physicians informed of the latest medical advances at our facilities and of any additions to our services.

Health Information Website
International physicians, healthcare providers, patients and their families can learn about the latest health news and information by visiting the OIHS Website at, and The OIHS Website will include a health library, prescription drug encyclopedia, important medical links and health care articles.

Personalized Patient Package
Our comprehensive, personalized international patient package includes:
a. Details of our treatment program.
b. Description of our admission policy.
c. A copy of our policies in a patientís native language.
d. Explanation of our requirement for deposit and payment of medical expenses.
e. A blank form for the patientís medical history, which will be used for a pre-treatment evaluation by our physicians.
f. Estimate of the duration of treatment for specific types of procedures.
g. A guide for patients on procedures for scheduling medical services, whether for physician appointments, diagnostic testing or inpatient care.
h. A list of non-medical related services such as assistance with travel arrangements, air and ground ambulance, transportation to and from the airport, hotel arrangements and other personal services.
i. Information on the availability of translators or signers and other associated services.
j. Background information on our medical center, its comprehensive services and other pertinent medical information.
k. Information on the city of Omaha.

For complete information contact:
The Office of International Healthcare Services Nebraska Health System -
University of Nebraska Medical Center Kiewit Tower, Third Floor
987430 Nebraska Medical Center
Omaha, Nebraska 68198-7430 USA
Tel: 402-559-3090, Fax: 402-552-2410
E-mail -
Contact: Nizar Mamdani, Executive Director - Tel: 402-559-3656

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