University of Nebraska Medical Center
(The Office of International Healthcare Services)
Patient Care Services
Service Beyond Expectations
The office of International Healthcare Services (OIHS) customizes all
healthcare programs to meet the unique needs of each of our international
patients. All arrangements for visits are handled through our office with
courtesy and professionalism, helping patients and their families in
accessing the superb care that is the signature of UNMC/NHS.
Review of Medical Records and Consultations
Patientsí medical records can be faxed, mailed or electronically
transmitted to OIHS, along with applicable films and test results. Our
physicians carefully review medical histories to determine the best course
of treatment and whether it will benefit a patient to travel to Omaha to
receive this treatment. When necessary, OIHS will arrange preliminary
telephone consultations or video-conferencing between patients, their
personal physicians and our specialists. We then provide the fastest
possible response regarding each patientís selection to receive
treatment at our facilities and, if selected, the length of time a patient
needs to spend in Omaha.
We efficiently coordinate all scheduling of a patientís medical
treatments, follow-up health care visits and confirmation of the
patientís appointment schedule.
With one phone call from a referring physician or patient, a patient care
coordinator is assigned to organize all aspects of a patientís visit,
including appointments, scheduling, medical care, financial clearance,
translation, transportation and lodging. A patient care coordinator
personally assists each patient throughout his or her stay in Omaha. Upon
request, the patient coordinator will also help with cultural and
religious preferences. We are respectful to each patientís cultural
background and to concerns about living far from home.
Updating Referring Physicians
OIHS keeps referring physicians informed about their patientsí care on a
periodic basis throughout the treatment period. When a patient returns
home, we regularly confer with the referring physician on the patientís
progress as well as on any necessary follow-up care.
We provide interpreters to facilitate communication with our physicians,
nursing staff and other hospital personnel. Interpreters in a wide variety
of languages, plus signing, are available on request.
International Air Ambulance
When requested, OIHS will oversee arrangements for international jet
ambulance services to bring patients to our hospital. Local helicopter
ambulance service is also available.
Cost Estimates, Financing and Billing
After our physicians have reviewed a patientís medical history, we
provide advance estimates for all charges. OIHS financial counselors will
handle deposits and assist patients with other financial matters before,
during and after their visit, including the completion of financial and
other forms to facilitate settlement of a patientís medical expenses. We
also provide notary services.
Business and Resource Center
OIHS, in cooperation with The Lied Transplant Center, offers international
patients and their families the complimentary use of an on-site resource
center. This facility has a small library and is equipped with a fax
machine, copier and computers with e-mail, Internet and World Wide Web
connections. Guest services staff will be on hand to help locate web sites
or chat rooms of medical interest to patients.
The Lied Transplant Center Accommodations
Upon special request and subject to availability, we will arrange for a
patientís accommodations at The Lied Transplant Centerís inpatient
suites located within the hospital facility. All suites consist of two
rooms and include not only many of the comforts of home, but numerous
amenities and are Internet-ready to serve the medical, business and
personal needs of patients. A guest services coordinator and chef are on
staff at the center.
OIHS helps patients and their families find long- or short-term
accommodations that best suit their individual preferences and budgets. We
will arrange for discounted rates at local hotels or apartments when
reservations are made through our office. Our coordinator will assist in
procuring requested VIP accommodations.
An OIHS representative will greet patients and their families at the Omaha
airport and accompany them in a limousine to their living quarters. We
will provide limousine transportation to the airport after a patientís
recovery period and help arrange other transportation needs in Omaha.
OIHS assists patients and their family members with travel arrangements to
our facilities, including air transportation to Omaha. In addition, at the
patientís request, we can help with necessary paper work to obtain
We are sensitive to patientsí and their familiesí special dietary
needs and restrictions and will, in coordination with the medical staff,
provide suggestions for healthful and satisfying meals.
On request, our staff will make arrangements or reservations for
restaurant, entertainment, sightseeing, shopping and golf excursions.
Executive Physicals and Other Medical Services
We offer several comprehensive physical check-up options for international
executives. One- or two-day physicals are tailored to meet the time
constraints of busy executives and their families. Any special tests or
appointments with our physicians can also be scheduled at the same time as
an executive physical.
OIHS keeps patients and their physicians informed of the latest medical
advances at our facilities and of any additions to our services.
Health Information Website
International physicians, healthcare providers, patients and their
families can learn about the latest health news and information by
visiting the OIHS Website at www.InternationalMed.org,
OncoCare.net and BestCancerCare.com.
The OIHS Website will include a health library, prescription drug
encyclopedia, important medical links and health care articles.
Personalized Patient Package
Our comprehensive, personalized international patient package includes:
a. Details of our treatment program.
b. Description of our admission policy.
c. A copy of our policies in a patientís native language.
of our requirement for deposit and payment of medical expenses.
e. A blank form for the patientís medical history, which will be used
for a pre-treatment evaluation by our physicians.
f. Estimate of the duration of treatment for specific types of procedures.
g. A guide for patients on procedures for scheduling medical services,
whether for physician appointments, diagnostic testing or inpatient care.
h. A list of non-medical related services such as assistance with travel
arrangements, air and ground ambulance, transportation to and from the
airport, hotel arrangements and other personal services.
i. Information on the availability of translators or signers and other
j. Background information on our medical center, its comprehensive
services and other pertinent medical information.
k. Information on the
city of Omaha.
For complete information
The Office of International Healthcare Services Nebraska Health System -
University of Nebraska Medical Center Kiewit Tower, Third Floor
987430 Nebraska Medical Center
Omaha, Nebraska 68198-7430 USA
Tel: 402-559-3090, Fax: 402-552-2410
E-mail - NMamdani@nhsnet.org
Contact: Nizar Mamdani, Executive Director - Tel: 402-559-3656
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