NMC Healthcare appoints
Cemplicity to enhance
patient experience through
real-time patient insight
technology
(DUBAI)
-
Cemplicity,
a global leader in real-time
patient insights, has
partnered with
NMC Healthcare (NMC),
one of the UAE's largest
private healthcare
providers, to enhance
patient experience across
its national network of
facilities.
This
collaboration marks a
significant step in
Cemplicity's expansion into
the UAE, reinforcing both
organizations' commitment to
improving patient
experience, and aligns with
NMC’s strategy to enhance
its operations nationwide.
Under the agreement, NMC
will implement Cemplicity's
technology platform to
capture and analyze
real-time feedback using
Patient-Reported Experience
Measures (PREMs), with the
flexibility to scale to
include Patient-Reported
Outcome Measures (PROMs) in
the future.
“Our
partnership with Cemplicity
gives us powerful tools to
capture and analyze patient
insights in real-time,
allowing us to make
data-driven decisions that
enhance patient
satisfaction. By
understanding what matters
most to our patients, we can
better tailor our services
to deliver personalized care
that matters,” said
Dr. Zaka ullah Khan, Chief
Clinical Officer at NMC
Healthcare.
The implementation supports
the UAE's “We the UAE 2031”
vision to harness
data-driven solutions for
improving population health.
A BCG study on healthcare in
the Middle East found that
healthcare providers who
excel not only in clinical
competence and care quality,
but also in the
interpersonal, softer
elements of the patient
experience. Falling short of
patient experience
expectations can have
wide-ranging implications,
such as a rise in
unnecessary second opinions
and lower treatment
compliance.
“By
partnering with NMC
Healthcare, we have found a
partner committed to placing
patient voices at the center
of healthcare improvement,”
said Blaik Wilson,
CEO of Cemplicity.
“This is about delivering
healthcare that truly
listens and adapts. Our
collaboration will
contribute valuable insights
to help to improve
individual patient
experiences at NMC.”
Cemplicity's platform offers
full multilingual support
and WhatsApp integration for
convenient communication. It
is fully compliant with
local data privacy and
healthcare regulations and
seamlessly integrates with
existing hospital management
systems.
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